Frequently asked questions

Public competitions can accept guest entries. Creating an account makes it easier to keep your Competris activity together and gives you access to My Entries.

A confirmed entry receives a unique ticket ID. Free entries are confirmed immediately after successful submission. Paid entries are confirmed after Stripe reports that the organiser has received the payment.

That depends on the competition settings. The organiser can allow or restrict multiple entries and can set an entry limit per person.

Where an organiser offers a postal entry route, the required postal details and conditions should be set out in that competition's terms. Postal entries are recorded by the organiser before the draw.

Competris selects eligible entries using secure random selection. The organiser reviews the prepared result and confirms the winners. Confirmed public results can then appear on the competition and Winners pages.

Unless the organiser's published terms say otherwise, entry closes at the configured closing time and the draw uses the eligible entries received. Always read the individual competition terms before entering.

The competition organiser is responsible for the advertised prize, winner contact and prize fulfilment. Competris provides the software used to manage the competition.

The competition organiser. Paid entries are processed by Stripe directly on the organiser's connected Stripe account. Competris does not receive, hold or settle entrant money.

No. Entry card details are entered into Stripe's payment flow for the organiser. Competris records payment references needed to confirm the competition entry, not your full card number or CVC.

Contact the competition organiser first because the payment was made to them. Their details are shown on the competition page. If you believe there is a serious problem, you can report the organiser to Competris for review.

Competris does not add its organiser subscription or commission charge to the entrant's competition payment. Competris charges organisers separately under their plan.

Yes. Every normal Competris account can enter competitions. Organiser access is an additional capability activated on the same login.

Your registered card is used for Competris's own charges, including paid subscriptions and applicable end-of-competition commission. It is separate from the Stripe account used to receive entrant payments.

You only need a connected Stripe account if you want to take paid online competition entries. Free competitions do not need Stripe Connect.

For a paid competition on a plan with commission, the agreed rate is locked to that competition. When the competition ends, Competris calculates the commissionable paid-entry revenue, creates one commission invoice and attempts payment from the organiser's registered card.

Refunds recorded from the organiser's connected Stripe account before commission is finalised reduce the commissionable revenue.

Competris provides competition-management tools, but the organiser remains responsible for the structure, rules, advertising, entry route and legal compliance of each competition they publish.

Yes. Each competition has a public entry URL that can be shared as a QR code for mobile entry at exhibitions, trade shows and other events.